Privacy policy

Last updated: 17 October 2026

Murbick runs this online store at murbick.com, including all of its content, features, tools, products and services (together, the "Services"). Murbick is the trading name of Murbick Ltd, a company registered in England and Wales under company number 17520380, and Murbick Ltd is the controller of your personal information. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have when you visit our store, buy from us or contact us.

Please read this policy carefully. By using the Services, you confirm that you have read and understood how we handle your information.

The Information We Collect

The information we hold depends on how you use the Services. It may include your name, billing and delivery addresses, phone number and email address. It may also include payment-related details such as records of your transactions and payment confirmations; your full card details are handled by our payment providers and are not stored by us. If you create an account, we keep your login details and any preferences you choose. We keep a record of the products you view, add to your basket, buy, return or cancel, and of anything you tell us when you contact our customer care team. We also collect technical information about your device, such as your browser type, IP address and device identifiers, along with details of how and when you use the Services.

Where It Comes From

Most of this information comes directly from you when you create an account, browse the store, place an order or get in touch. Some is collected automatically through cookies and similar technologies. We may also receive information from the service providers who help us run the store, such as payment and delivery partners.

How We Use It and Our Legal Bases

We use your information to process, pack and deliver your orders, to manage your account, to send you updates about your purchases and to answer your questions; we do this because it is necessary to perform our contract with you. We use it to protect the store and our customers from fraud and to keep our systems secure, which is in our legitimate interests. We keep certain records, such as order and payment records, because the law requires us to. With your consent, we may send you news and offers by email, and you can unsubscribe at any time using the link in any email or by contacting us.

Who We Share It With

We share your information only where needed. This includes Shopify, which hosts our store, and the companies that help us provide the Services, such as payment processors, fulfilment and delivery partners, analytics providers and IT support. With your consent where the law requires it, we may also share limited information with advertising partners, who handle it under their own privacy policies. We may disclose information to regulators, law enforcement or the courts when the law requires us to. We never sell your personal information.

Our Use of Shopify

Our store is hosted by Shopify, so the information you give us is processed by Shopify on our behalf. You can read how Shopify handles personal information in its privacy policy at shopify.com/legal/privacy, and you can use the Shopify Privacy Portal at privacy.shopify.com to exercise some of your rights.

Cookies

We use cookies and similar technologies to make the store work properly, remember your settings and preferences, understand how the store is used, and support our marketing. We ask for your consent before setting non-essential cookies, and you can change or withdraw your choices at any time through our cookie banner or your browser settings.

Children

The Services are intended for adults and are not aimed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will delete it.

How Long We Keep Your Information

We keep personal information only for as long as we need it to provide the Services, to meet our legal, tax and accounting obligations, or to resolve disputes. Order records are normally kept for six years to meet UK accounting requirements. When we no longer need information, we delete or anonymise it.

How We Protect It

We take reasonable technical and organisational steps to protect your personal information. No method of transmission or storage is completely secure, so we recommend that you do not send sensitive information to us through unsecured channels.

Your Rights

Under UK data protection law, including the UK GDPR and the Data Protection Act 2018, you have the right to ask what personal information we hold about you and to receive a copy of it, to have inaccurate information corrected, to have your information deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw your consent at any time where we rely on consent. To use any of these rights, email support@murbick.com. We will respond within one month and may ask you to confirm your identity first. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

International Transfers

Some of our service providers may process your personal information outside the United Kingdom. When this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "last updated" date, and we will tell you about significant changes where the law requires us to.

How to Reach Us

Murbick is the trading name of Murbick Ltd, a company registered in England and Wales under company number 17520380. Our registered office is at 31 Clarendon Street, Manchester, M15 5ED, United Kingdom. You can email us at support@murbick.com or call us on +44 7446 362469. Our customer care team is available Monday to Friday, 9:00 to 18:00, and Saturday and Sunday, 10:00 to 15:00 (UK time). We aim to reply to every message within 24 hours.