At Murbick, we want paying for your order to be simple, safe and clear. This page explains the ways you can pay and how your payment is handled.
Ways to Pay
We accept Visa, Mastercard, Maestro, American Express, Diners Club, Discover and UnionPay cards, Apple Pay, Google Pay and Shop Pay.
Taking Payment
Payment is taken in full at the moment you place your order. Your order is confirmed and passed to our fulfilment team only once your payment has been authorised. If a payment is declined, the order is not processed and we will let you know by email.
Currency
All prices on murbick.com are shown in pounds sterling (GBP), and every payment is charged in pounds sterling. Delivery within the UK is free, so the price at checkout is the total you pay.
Keeping Your Payment Safe
Payments are handled by accredited payment providers that use SSL encryption and meet PCI DSS security standards. Your card details are processed securely by these providers and never pass through or stay on our own systems.
Prices and Offers
We may change our prices from time to time. A promotional price or discount code applies only to eligible orders placed while that offer is running, and cannot be added to an order that has already been placed.
All prices shown include taxes already.
Refunds
Refunds are handled under our Refund Policy and are paid back to the payment method used for the original order. If you notice a problem with a charge, email support@murbick.com before contacting your bank and we will help you sort it out quickly.
Preventing Fraud
To keep our customers safe, we may place an order on hold or cancel it if we suspect fraud or the unauthorised use of a card or account. Any payment taken for a cancelled order is refunded in full.
How to Reach Us
Murbick is the trading name of Murbick Ltd, a company registered in England and Wales under company number 17520380. Our registered office is at 31 Clarendon Street, Manchester, M15 5ED, United Kingdom. You can email us at support@murbick.com or call us on +44 7446 362469. Our customer care team is available Monday to Friday, 9:00 to 18:00, and Saturday and Sunday, 10:00 to 15:00 (UK time). We aim to reply to every message within 24 hours.